Automation through bots – Process optimization through RPA

Telenor Pakistan, the second-largest cellular & digital services provider, was relying on cumbersome processes to resolve CCD complaints about slow or no 3G/4G browsing and DIVR signals. By leveraging UiPath and Microsoft Dynamics CRM, Systems Limited implemented RPA to automate the client’s processes. After this implementation, the time required to resolve complaints dropped from five minutes to mere seconds..